FAQ – Frequently Asked Questions

Everything you need to know for a holiday in Val di Fassa, with no surprises

What time can I check in?

Check-in is possible from 2:00 pm.

What time do I have to leave the room on the day of departure?

Check-out is by 10:00 am.

Can I request an early check-in or a late check-out?

Yes, this is possible on request and subject to availability. There is a supplement and authorisation must be requested from the booking office.

Do you have a garage for motorbikes?

Yes, we provide a covered garage for motorbikes, to ensure safety and convenience. Parking spaces are limited.

Can children access the SPA area?

Children can access the swimming pool from 10:00 a.m. to 6:30 p.m. From 6:30 p.m. to 8:00 p.m., the area is reserved exclusively for adults. The Majes SPA is also open to younger guests from 2:30 p.m. to 4:30 p.m. Minors under 16 must always be accompanied by an adult.

What are the rules for accessing the Wellness area?

  • Children under 16 must be accompanied by an adult
  • In the saunas, swimwear is not recommended (required only in the Family Spa, 2:30 pm–4:30 pm)
  • Showering is mandatory before using the pool and the whirlpool
  • Swim caps are not mandatory
  • Non-slip slippers are required
  • Running, diving, or playing ball in the pool is prohibited
  • It is mandatory to use a towel on benches and in the sauna

Do I have to wear a swimsuit in the sauna area?

Swimsuits are mandatory only during the time slot dedicated to the Family Spa, from 2:30 p.m. to 4:30 p.m. To access the saunas and the Turkish bath, the use of swimsuits and synthetic towels is not recommended; however, it is required to cover at least the intimate areas with a cotton towel.

Can I bring my four-legged friend?

You can stay with your dog in certain room types only, subject to agreement at the time of booking. There is a supplement of €15.00 per day for small dogs (up to 10 kg) and €20.00 per day for medium or large dogs (over 10 kg). Dog food is not included. Out of respect for all guests, pets are not allowed in the restaurant, wellness area and garden. Dogs must always be kept on a lead when inside the hotel. For walks, there is a public dog area a few metres from the hotel.

How can I confirm my booking?

Booking confirmation To confirm your booking, we require a deposit equal to 30% of the total amount. Payment can be made by bank transfer, credit card (with written authorisation), or postal order. Bank details: FPB Cassa di Fassa, Primiero e Belluno IBAN: IT17Q0814035489000001003073 Account holder: Hotel Dolomia & C. s.n.c. di Fontana Stefano Payment reference: booking deposit + name + period of stay

What are the cancellation policies?

Up to 8 days before arrival: withholding of the deposit (30%) From 7 days before, no-show or early departure: penalty of 100% of the booked amount. Only the price for dinners/breakfasts will be deducted. In the event of serious, documented reasons (illness, accident, death, force majeure), the management reserves the right to consider more flexible conditions.